Customer Service Profile
Profiles Customer Service Profile measures six basic characteristics and two proficiencies that are critical to delivering excellent customer service. It is a tool to ensure everyone in your company is on the customer service team.
Multiple Uses
The Customer Service Profile is used for placement, promotion fit, succession planning, coaching and self improvement.
What it measures
The Customer Service Profile measures six behavioral characteristics: trust, tact, empathy, conformity, focus, flexibility; two basic proficiencies: vocabulary, numerical; company’s service perspective (the degree of alignment between an individual’s perspective on providing customer service and that expressed by the company).
Easy to Use
The Customer Service Profile™ can be taken anywhere in the world there is access to the Internet. It takes between 20- 30 minutes to fill and results are available instantly to be shared with the company’s decision makers anywhere in the world